Ordering & Payment

We ask that you review your order carefully, as it cannot be modified once submitted.

You will receive an order confirmation number at the conclusion of your order process, as well as an email that states your order number and an approximate order total. Your order total will not include duties, taxes or carrier brokerage fees. If applicable, these fees will be assessed upon delivery by the postal carrier, and must be paid by the order recipient. For Canada only: we offer prepaid import fees.

Your order total will be calculated in USD. Please note that your method of payment may be charged in your local currency at an exchange rate selected by the issuing bank, and may also include foreign transaction fees. These are not determined by Butterfly Beach, and are not included in your order total at checkout.

If you placed your order through a password–protected online account, you may check the status of your order at any time by clicking on your account, signing in, and selecting order history. Click here to check the status of any other order.

Methods of Payment

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, PayPal, Apple Pay, and ButterflyBeach gift cards issued in USD.

Items will be charged to your selected method of payment when they ship. Your order may ship in multiple packages, and may be subject to additional carrier brokerage fees, as determined by your postal carrier if, when purchased, import fees were due upon delivery. The shipping and handling fee you were quoted at checkout will be prorated and applied based on the value of each individual shipment and does not include duties, taxes, or carrier brokerage fees. For Canadian customers who select prepaid import fees, the total billed at checkout includes duty, taxes, and carrier brokerage fees. You will not have to pay anything additional upon delivery.

Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.

We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.

Gift Cards 

Gift cards may be purchased online or in any of our stores. 

Duties, Taxes & Carrier Fees

Duties, taxes and carrier brokerage fees are determined by the customs agency and postal carrier within the destination country.

Although charges are not always incurred, assessment of these fees will be based on the value of the order and the tax–free threshold, if it exists, for goods imported into the destination country. Payment of them is the responsibility of the recipient, and they will be collected at the time of delivery. Please note that orders shipped in multiple packages may be subject to additional carrier brokerage fees, as determined by your postal carrier. These fees are nonrefundable.

For orders shipping to Canada, with regard to import fees, we offer two options: import fees due upon delivery and import fees prepaid. By selecting import fees due upon delivery, you are responsible for paying all duties, taxes and carrier brokerage fees assessed upon delivery, all of which are nonrefundable. By selecting import fees prepaid, the total billed at checkout includes duty, taxes, and carrier brokerage fees. You will not have to pay anything additional upon delivery, and these import fees are refundable.

Please note: As of 1 July 2018, Butterfly Beach is required to collect 10% Australian GST on all orders valued at A$1,000 or less imported into Australia. As of 1 December 2019, Butterfly Beach is required to collect 15% New Zealand GST on all orders valued at NZ$1,000 or less imported into New Zealand. As of 20 February 2020, Butterfly Beach is required to collect sales tax on all Canadian orders in checkout.

If you wish to return merchandise, you may be eligible to receive a refund of duty and taxes from your local customs office if you make a return by mail or to a US store. Please click here for more information.

More information can be obtained by contacting your local customs office, tax agency or postal carrier.

Price Differences

Occasionally, we offer special offers or promotions exclusively available on our website. To take advantage of these exclusives, we invite you to sign up for email or Text to stay updated on all promotions and offers when shopping at Butterfly Beach.

By signing up, you will receive Butterfly Beach offers, promotions and other commercial messages. You are also agreeing to Butterfly Beach Privacy Policy. You may unsubscribe at any time.

Payment Issues

If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order. For further assistance, please contact us.